Refund policy

Return & Refund Policy

The Bath Scrubbers

At The Bath Scrubbers, customer satisfaction is our priority. If you are not satisfied with your purchase, you can request a return and refund within 14 days of receiving your order, subject to the terms mentioned below.

1. Return Eligibility

  • You can request a return within 14 days of receiving your order.

  • The product must be returned to us for inspection and processing.

  • Please ensure the product is properly packed before returning it.

  • Returns are subject to verification by our team.

2. How to Request a Return

To initiate a return, please contact us through WhatsApp or email and provide the following information:

  • Order Number: Required

  • Phone Number Used to Place the Order: Required

  • Email Address: Optional

  • Product Pictures/Videos: Required

  • Reason for Return: Optional

Our team will review your request and guide you through the return process.

3. Return Process

  1. Contact us through WhatsApp or email with your order number and the phone number used to place your order.

  2. Our team will review your request and provide return instructions.

  3. Once your return request is processed, our courier will arrange to collect the parcel from you.

  4. The returned parcel will be delivered to us for verification.

  5. After we receive the returned product, your refund will be processed within 3 days.

4. Refund Policy

Once we receive your returned parcel, we will process your refund within 3 days.

A fixed amount of PKR 300 will be deducted from your total order amount to cover return delivery and handling costs. The remaining balance will be refunded to you.

Example:

  • Original order amount: PKR 2,800

  • Return delivery and handling deduction: PKR 300

  • Refund amount: PKR 2,500

The refund will be arranged through a mutually agreed payment method.

5. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Brand: The Bath Scrubbers
Email: talkthebathscrubbers@gmail.com
WhatsApp / Phone: 03293179417

Our team will assist you with your return and refund request.

Thank you for shopping with The Bath Scrubbers!